Refund policy

ENTRYEDGELAB RETURNS & REFUNDS POLICY

Last Updated: June 2026

This policy applies to all purchases made through EntryEdgeLab and is part of our Terms of Service.

1. Your Legal Rights

We comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These laws give you specific rights when shopping online.

Right to Cancel (14-Day Cooling-Off Period)
You have the right to cancel your order within 14 days of receiving your goods, without giving any reason . This period starts on the day you (or someone you nominate) receive the items.

Faulty or Misdescribed Goods
If your goods are faulty, damaged, or not as described, you have rights under the Consumer Rights Act 2015. This includes the right to a refund, repair, or replacement, regardless of our store policy.

2. Returnless Refunds: Our Approach to Returns

For change-of-mind returns within the 14-day cancellation period, we offer a "returnless refund" . This means:

  • You do not need to return the item to us.

  • We will issue a full refund to your original payment method.

  • This approach saves you the cost and hassle of return postage.

Why we use returnless refunds: For low-value, non-resellable products like dietary supplements, the cost of return shipping often exceeds the product's value. Returnless refunds allow us to process refunds quickly while keeping our prices competitive . This is an industry‑recognised practice.

3. How to Cancel or Request a Refund

To exercise your right to cancel or request a refund:

  1. Contact us within 14 days of receiving your item at [EntryEdgeLab@gmail.com] .

  2. Provide your order number and a brief explanation of your request (e.g., "Change of mind," "Item arrived damaged").

  3. For damaged or faulty items, please include clear photos of the issue.

  4. We will respond within 2 business days to confirm your refund.

Important:

  • If you contact us after the 14‑day cancellation period has ended, we may not be able to accept a change-of-mind return.

  • This policy does not affect your statutory rights for faulty, damaged, or misdescribed goods .

    4. Refunds: Timing and Process

    For Returnless Refunds (Change of Mind):

    • Once you have informed us of your cancellation, we will process your refund within 14 days of receiving your cancellation notice .

    • Refunds are issued to your original payment method. Your bank or payment provider may take an additional 3–10 business days to reflect the funds in your account.

    For Faulty or Damaged Items:

    • We will process your refund within 14 days of confirming your request.

    • If you choose a replacement, we will ship it as soon as possible.

    Note: In the unlikely event that we request the item back for inspection (for faulty goods), we will provide you with a prepaid return label. You will not be responsible for return shipping costs in such cases.

    5. Exceptions to the Right to Cancel

    The 14‑day cancellation period does not apply to certain goods, including:

    • Sealed goods unsealed for health or hygiene reasons — This includes dietary supplements where the seal has been broken .

    • Goods that are made to your specification or personalised — (not applicable to our products).

    • Perishable goods — (not applicable to our products).

    • Digital content once you have started to download or stream it (not applicable to our products).

    If you have opened the seal on your supplement bottle, you waive your right to a change-of-mind refund. However, this does not affect your rights for faulty or misdescribed goods.

    6. Contact Information

    For all returns or refund enquiries, please contact us at:

    Email: [entryedgelab.com]
    Business Address: [11 Pheasant Close, Scunthorpe, ENG, DN17 1LH, GB]

    7. Your Statutory Rights

    Nothing in this policy affects your statutory rights under UK consumer law . These rights cannot be waived, reduced, or limited by our store policy. For more information, visit the Citizens Advice website or the Competition and Markets Authority (CMA) .